Privacy Policy

This privacy policy sets out how The HCG Institute uses and protects any information that you give The HCG Institute when you use this website. The HCG Institute is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The HCG Institute may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences, and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address that you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

Security

SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes. We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have established suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Text Messaging Consent and Data Usage

We value your privacy and are committed to protecting your information. By opting into our text messaging service, you consent to receive messages from The HCG Institute related to order updates, promotions, and/or account notifications. 

Use of Your Information

• The information you provide for text messaging purposes will only be used to send you the requested messages.
• Your opt-in data and consent will not be sold, shared, or provided to third parties for marketing or other purposes.  

Data Security

• We implement strict security measures to safeguard your data and ensure it is only used as described in this policy.
• SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes.

Your Rights

• You can opt out of receiving text messages at any time by replying with [e.g., STOP, UNSUBSCRIBE] or contacting us at 877.228.2158

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

Your information is not shared, distributed, or made available to any third parties.

The HCG Institute reserves the right to maintain your patient information in our records for a period of seven (7) years and these files may be available to the patient upon request. Records do not include sensitive personal information such as Credit Cards, Social Security Numbers, or Bank Account information. Only The HCG Institute and our dedicated licensed physicians will have access to your medical information to render medical care. We will require your name, email address, mailing address, phone number, credit card number, medical information, or other information for the purpose of providing care.

Employees at The HCG Institute are trained HIPPA-compliant professionals in handling sensitive medical information. All employees are screened through our rigorous background checks and must adhere to confidentiality agreements. They are committed to the protection of your sensitive medical information. Patients of The HCG Institute are advised that their information may be requested by law-making agencies such as courts, administrative government agencies, or other government entities. If The HCG Institute is required to disclose our patient's information without consent we will not disclose more information than is necessary for the disclosure.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please mail us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.